Refund & Cancellation Policy
Clear, transparent cancellation terms and refund eligibility guidelines for Dolphinne ATS prepaid recharge packs and Dolphinne Stores digital commerce software.
Billing Philosophy: No Hidden Auto-Debits
At The Dolphinne Technologies, we design our products to keep users in 100% control of their expenditures. We do not lock clients into surreptitious multi-year contracts or enforce unauthorized auto-renewals.
Dolphinne ATS: Recharge Packs & Consulting Services
2.1 Pay-As-You-Go Recharge Packs (Non-Refundable)
Because automated infrastructure (voice models, neural proctoring pipelines, GPU nodes) allocates computing capacity immediately upon activation, all SaaS recharge packs (Starter, Growth, Enterprise) are strictly non-refundable.
- Packs are available for 6 months, 12 months, or 18 months of validity.
- Any unused candidate interview credits expire at the end of the purchased validity window.
- We recommend starting with a smaller pack if your hiring volume is in an exploratory stage.
2.2 Custom IT Development & Consulting Services
For bespoke enterprise software contracts, custom ATS voice integrations, or consulting agreements:
- Cancellation and refund eligibility depend directly on the volume of architectural milestones completed.
- If work has been initiated, partial refunds may be considered on a case-by-case evaluation.
- Approved service refunds are processed to the original bank account within 15 business days.
Dolphinne Stores: Subscriptions & UPI Settlements
3.1 SaaS Storefront Software Subscriptions
Merchant subscriptions grant instant access to digital storefront generators, 27+ cultural layout engines, and dynamic QR generation software. Subscriptions are non-refundable. Merchants may cancel at any time from their admin console; the storefront remains live and active until the end of the paid term.
3.2 Customer Order Refunds (Merchant Responsibility)
Because Dolphinne takes 0% commission and customer funds settle directly into the merchant’s bank account via NPCI UPI, Dolphinne does not hold consumer funds in escrow. All return, cancellation, and refund disputes between end customers and merchants must be settled directly by the merchant according to their individual store refund policy.
Billing Support & Dispute Resolution
If you believe you experienced a duplicate charge or a technical service disruption that prevented service delivery, please submit an audit ticket within 7 calendar days:
Legal Office Details
The Dolphinne Technologies • A/M/5, Raj Plaza Complex, Memnagar, Ahmedabad - 380052, Gujarat, India